Frequently Asked Questions
- What do I need to sign up?
It helps to have a recent prescription to hand.
- Tell us your name as it appears on your prescription
- We need your NHS number, this is on your prescription too
- Provide an email address (that is personal to you)
- Is PillPots right for me?
- You take four or more types of prescribed medication each day
- All ages welcome
- Any type of health condition welcome
- Sign up for yourself or for someone needing help
- Your GP surgery is located in England
FAQ
Help for my business
- What is Your Account?
Your Account is a free personal online account. It lets you login to your Pillpots customer account, via our website.
- How do you open the pouches?
The right hand side of each pouch can be ripped easily to open and remove the tablets inside. The left hand side is gummed and cant be opened so make sure that it’s the right side of the pouch that you tear.
- What is the vitamin subscription service?
We can put your choice of vitamins in with your current medication, so everything is pouched together and delivered for free. You pay a small monthly subscription for the service.
- Can I request a delivery time?
We will let you know what date your medication is due for delivery and provide tracking information. But at the moment, we can’t give you a time.
- What details can I see in Your Account?
You can see details of your prescribed medication, details of deliveries made and how your latest order is progressing.
- How do the pouches differ from boxes?
Your medication comes ready-sorted into clearly-labelled pouches, so there’s no need to spend time sorting the doses yourself. And because we triple-check pouches prior to dispatch you can trust that they are accurate.
- How much will I pay?
It depends how many vitamins you choose. For example, multivitamins cost £1.49 a month . You can find the costs for all vitamins in the ‘Subscriptions’ page of Your Account.
- What if I’m not home?
Please let our team know and we can arrange for your medication to be delivered to another address, such as a trusted neighbour or your workplace.